Terms of use

The Company reserves the right to modify these Terms of Use. The user bears the liability of informing about any modifications. The Company reserves the right to take any necessary action, including the deletion of any user’s account without prior notice.

1. SERVICES        

Through the website citycab.gr are provided the following services:

• Car Rental with driver

• Vacation packages

2. LINKS

2.1 The website or third parties, may provide links (links) to other websites. The company does not control the availability, content, personal data safety policy, nor does it guarantee the good performance in providing services or selling products, the accuracy of any information, the quality of the offered services or products or general the legal or ethical behavior of third parties to websites which may include links.

2.2 The Company shall not be liable for the content, advertising, products or other material available from such sites. Therefore, for any problem arising during the visit/use, the user should be addressed directly to the respective websites and pages, which bear the entire responsibility for the provision of their services. The company in no way should be considered that adopts or accepts the content or services of websites and pages to which it refers or that it is related with them in any other way.

3. TRADEMARKS AND INDUSTRIAL PROPERTY RIGHTS

3.1 The content of citycab.gr includes in particular texts, data, graphics, logos, button icons, images, audio and video clips, links, digital downloads, data compilations, and software, which is owned, controlled, authorized to use or used upon authorization granted by the company and is protected by copyrights, trademarks and other intellectual property rights.

3.2 The copy, reproduction, republication, modification, uploading, posting, transmission or distribution in any manner, including e-mails or other electronic means, is not allowed without the prior written and explicit consent of the company in any case. The user may download the information that is intentionally made available for uploading through services for personal, non-commercial use only, provided that he does not violate the intellectual property rights and other industrial property rights by which the above information is protected.

3.3 The Company respects the intellectual property of others and asks users of citycab.gr to do the same. If the user considers that any intellectual rights are being violated by CITYCAB he may send an e-mail at gdpr@citycab.gr.

4. PRIVACY POLICY

In CITYCAB we are committed to protect the privacy of personal information that you provide to us through our website. Personal information submitted through this website are subject to the Privacy Policy, which is published on the website and incorporated herein by reference. Please read our Privacy Policy to understand our practices with regard to the processing of your personal information. The date of the last update of our Privacy Policy, is noted at the beginning of our website section called Privacy Policy.

5. OPTIONS OF PAYMENT

CITYCAB offers the following options of payment:

• By Credit/Debit Cards
• By PayPal

6. MONEY REFUND

In case of cancellation up to 24 hours before the reservation, the amount is refunded in full.

7. TERMINATION

The company may terminate or suspend any or all of the services without notice or liability, for any reason, including violation of any of these Terms of Use and Privacy Policy. All provisions of these Terms of Use and Privacy Policy due to their nature can produce results and after termination, and shall remain in force after this.

8. APPLICABLE LAW-MISCELLANEOUS

TheTerms of use and Privacy Policy, as well as any amendment thereof, are subject to and interpreted in accordance with the Greek and European law and the international treaties. If any provision is held to be invalid or voidable, it shall cease to have effect, without in any way affecting the validity of the remaining terms. Acceptance of these Terms implies acceptance of the jurisdiction of the Greek courts. All the terms hereof are considered essential. In the event that any provision of the terms is contrary to law, it shall become inactive without affecting the validity of the remaining terms. In case of disagreement with these Terms of use, users are invited not to make use of the company’s website and services.

9. GENERAL TERMS OF TRAVELER’S PARTICIPATION IN ORGANIZED TRAVEL

Please read carefully the following General Terms and Conditions, which are an integral part of the tour arrangement, as well as information on any other travel service or individual participation in an individual or group trip, according to Regulation (EU) 2015/2302 on package travel and related travel arrangements. Therefore, you enjoy all the rights provided in the EU for packages. The company CITYCAB is fully responsible for the proper execution of the package as an entity. The company CITYCAB has protection in order to return the amounts you paid and if your transfer is included in the package ensures your repatriation in case the company becomes insolvent. This text contains all the basic information about the package you have chosen, which you please read before concluding the package tour.

It is noted that “package travel”, to which these terms apply, means the predetermined combination of at least two of the following elements: transport, accommodation, other unrelated and complementary to transport or accommodation services, representing a significant part of package travel. , if this provision exceeds 24 hours or includes one night and is offered for a total price. Booking only one service (indicative only accommodation) is in no way part of the concept of organized travel.

10. LIABILITIES – COMPANY RESPONSIBILITIES

The Company has an obligation to coordinate and execute in the best possible way all the organized travel available to Customers, whether they are direct travelers or travel agencies, which resell the trip to the final traveler. The Company is fully responsible for the proper performance of the package as a whole. The Company is not responsible for the extraordinary and unavoidable circumstances (force majeure) such as cancellations, delays or rerouting of any kind of transport (airplanes, ships, cars, trains, etc.) not caused by acts or omissions. Also is not responsible during the trip for: loss of money, objects, documents, luggage and any such damage, for life accidents, diseases, epidemics, organic disorders due to local conditions, altitude, climate, cleanliness or food, for injuries or hardships due to war, coups, terrorism, hijackings, earthquakes, weather conditions, fires, epidemics, toxic contamination and other related causes or actions or statements. If any of the travel services not performed according to the contract of the package, The Company will need to remedy the lack of conformity, unless this is impossible or if it involves disproportionate costs, taking into account the extent of non-compliance and the value of travel services affected. If the lack of conformity is not restored, the traveler is entitled to a price reduction for the period that lasted this, unless The Company prove that the traveler is responsible for the lack of conformity. The traveler is also entitled to compensation for any damage suffered due to any non-compliance, which is paid without undue delay, unless our office proves that the non-compliance:

a) is attributed to the traveler,

b) is attributed to a third party foreign to the provision of travel services included in the travel package contract is unforeseeable or unavoidable, or

c) due to exceptional and unavoidable circumstances.

In case of impossibility of alternative arrangements or if the traveler rejects the proposed alternative arrangements in accordance with the above, the traveler is entitled, as the case may be, to reduce the price and / or compensation, without terminating the package tour. If the package includes passenger transport, The Company, in these cases, also takes care of the repatriation of the traveler with a suitable means of transportation without undue delay and at no additional cost to him.

11. LIABILITIES – TRAVELER RESPONSIBILITIES

Participation in trips presupposes proper social behavior and therefore the absolute compliance of the Traveler’ s with the travel program is expected as well as their timely arrival at the gathering places for the various facilities (flights, transfers, guided tours, excursions, etc.). Any delay or/and inconsistency of the Traveler may result in the loss of the trip without the right to compensation or refund of money for services not provided to him because of his fault. In case the traveler loses a service included in the package and this is due to his fault (delay, non-compliance with the program) no compensation is entitled by the Company. The traveler must reconnect with the team at his own expense and expense. The Company is not responsible for the travel services that were not provided to the Traveler due to its own negligence or liability, illness or accident.

12. TRAVELER INSURANCE

In compliance with the European (Directive 2015/2302), but also Greek (PD 7/2018) legislation, the Company has secured professional liability to cover the case of non-performance of the contract by it as well as the repayment and repatriation in the event of bankruptcy. The Company covers travelers as a group for risks of civil liability, improper performance of the contract, accidents and repatriation. Indicatively and not restrictively, we note that the insurance does not cover damages, losses and cases due to the actions of the traveler or concealment of incidents to the office, such as: untrue or false statements or concealment of incidents, use of toxic, drugs or other substances, pregnancy or , mental disorders, pre-existing physical or mental impairment or disability, intentional self-harm, suicide or suicide attempt, intoxication, permanent and chronic diseases, as well as those under 12 months or older 70 years.

The Company strongly recommends travelers to conclude a private insurance contract that will cover the above risks, for the amounts they wish, as well as to cover cancellations in case of cancellation of the trip due to serious illness, medical intervention or accident, events that do not affect the charges against the Company from its suppliers.

13. PRICES – TRAVEL CANCELLATION

Booking prices are calculated on the day indicated in the current price list, based on the cost of each booking service, applicable fares, taxes and insurance costs, the exchange rates of foreign currencies in relation to the EURO.

The Company exhausts all forecasting possibilities but reserves the right to adjust when the above cost factors change, up to 20 days before departure.

If during the last 20 days before departure there are extraordinary increases in fares, taxes, fuel, exchange rates, etc. the traveler has the right to accept the corresponding increase in the price of the trip or to cancel his participation, if this increase exceeds 8% of the value of the trip.

Accordingly, the traveler has the right to request a reduction of the price of the package in proportion to any reduction of the price of fuel costs, taxes and fees of third parties.

The Company reserves the right to cancel any trip before departure: a) for reasons of force majeure or security, ie for circumstances beyond its control, unusual and unforeseen, b) if extraordinary increases occur, as mentioned above, which exceed by much 8% of the value of the trip (in this case the amounts paid are returned to the traveler), c) in case of insufficient participation.

When during the trip, unavoidable and extraordinary circumstances arise, any extraordinary expenses, other than those of repatriation, are borne by the travelers. Any temporary coverage of the extraordinary expenses by the Company, does not mean in any way an acceptance of responsibility by it, but a temporary financial service of the traveler, with the obligation of the immediate settlement of the expense with their return.

14. CANCELLATIONS

Travelers can terminate the contract free of charge and can be refunded the full amount paid, if any of the essential elements of the package, except the price, are significantly modified. If, before the start of the package, The Company cancels the package, travelers are entitled to a refund and compensation on a case-by-case basis. Travelers can also terminate the contract free of charge before the package starts in exceptional circumstances, for example if there are serious security problems at the destination which are likely to affect the package. In addition, travelers can terminate the contract at any time before the start of the package for a reasonable and reasoned termination fee. From less than 24hours until departure, 100% of the price of the trip.

The above General Terms of Participation constitute an integral and unified text with the main contract for the provision of organized travel services and are considered to have been accepted in any way by concluding the contract. The main contract exists in electronic form and its content is accepted by the electronic acceptance of its content. The conclusion of the contract between the Company and the Traveler is considered, apart from this acceptance, the payment in any way to the Company or its Associates, of any amount against the price of the trip.